Shipping and Returns
Orders are shipped every weekday using the shipping method selected at the checkout (Usually Sendle) you will be notified by email when the order has left the Sailorboi studio
For international orders we use Australia post, you will be given a tracking number once the item/s have been posted
FREE Shipping within Australia on orders over $300
All orders will be shipped within 2 business days.
Delivery may take between 1-4 business days depending on your location.
RETURNS & EXCHANGES
Sailorboi is not responsible for any lost, stolen or damaged items.
We cannot refund any items that are damaged during transit but we will happily send a replacement or exchange for another item, please notify us immediately and email a photo showing the damage to the item as well as the postage box it came in (we need this for the insurance claim)
We take no responsibility for items damaged after being in use
Every piece is checked for faults and carefully wrapped before leaving the Sailorboi studio
Due to the handmade nature of the ceramics at Sailorboi colours, glaze patterns and slight variations in size and shape do occur. This is part of the beauty of owning a handmade item and can add to wonder of opening the box
For any more information please feel free to email us with any questions firstname.lastname@example.org